Case Manager/Groups Facilitator Job Description

General Information

Area Of Responsibility
Managing a case load of approximately 100 individuals as well as facilitating various groups/programs

Anticipated Start Date
October 15, 2020

Monday to Friday 830am-430pm

To be determined

Primarily at the main office


The incumbent will be responsible for conducting intakes, setting up and/or acquiring community supports/resources, establishing rehabilitation plans, assisting to meet goals, and facilitating various programs within the organization (once trained).

The Case Manager will work within the guidelines, policies and mission of the agency and reports to the Core Services Supervisor.

Primary Responsibilities

  • Uphold standard of excellence regarding specialized case management services:
    • Brain injury education
    • Financial security
    • Housing needs
    • Coping strategies
    • Family support
  • Provide central role in ensuring community services/supports are accessed:
    • Food security
    • Financial needs
    • Mental health/addictions
    • Medical professionals and treatments
  • Participate in on-going facilitation of various groups/programs (once trained).


  • Diploma or degree in human service or health
  • Valid BC Driver’s License
  • Safety oriented first aid & CPR certificate
  • Minimum of 3 years human service experience
  • Minimum of 1-year experience working with survivors of brain injury
  • Equivalent combination of education, training, and experience

Application Process

We are looking for individuals who are knowledgeable about the social services field, keen on community collaborations regarding individual supports and a passionate about serving those with acquired brain injuries in the not for profit sector.

If this position interests you please email you resume to Sarah McCrea at

This position will remain open until filled, but to be considered for the first round of interviews please submit your cover letter and resume by Friday October, 2, 2020.

We anticipate a large number of applicants so we will only be contacting those who are shortlisted for an interview.